With Autos Lagoon there are no unpleasant surprises.
Can I choose the brand or model of my car?
Our system books by categories (example: Economy, 5 door, 3 seats), so there can be many models and brands for each category. Therefore it is NOT possible for us to guarantee, that you will get a specific model. If at the moment you receive the car we have availability of the one you want, then we will give it to you. The same thing with fuel; you cannot choose between petrol or diesel. Model, fuel and car colour will depend on the cars available in our office on pick up date.
Do I need a credit card to make my booking?
Yes. You only can make a reservation, if you give the details of your credit card. That way we can gaurantee and secure your booking. We accept only Visa, Master card,
Are there age restrictions for renting a car?
3 year driving license minimum experience . Minimum Age: 21 years. "Young Driver" Supplement between 21 and 25 years of 8€ / day. Only "Group A, C" can be rented. You can not apply the full risk and the amount of the excess will be blocked on your card.
Who can drive the car?
Only those who have been added as drivers on the signed rental agreement as main or additional driver
Can I take a car off of the islands?
No. You are not allowed, not even within islands. You are not covered by our insurance.
Can I reduce the excess to 0€?
Yes, it is possible. When making your reservation, you have the option to contract with CDW insurance which eliminates the excess. Only valid for people over 25 years.
Can I have a look to the rates before booking the car?
All you have to do is pick the rental dates and times, the car you want and you will be quoted a price. If you agree with this price, than you can go ahead with the booking.
Fuel Policy
At the booking moment the customer can choose between the followings options :
1- Full-Full. Minimum deposit of 60€ dependig the model on vehicle
2- Same level - Same level- Deposit credit card
3- 25% Full - Return empty..Paying 20€ minimum depending the model on vehicle
Which documents do I need to receive my car?
Please bring your passport or ID card, drivers licence and credit card. If there are additional drivers, passport or ID card and drivers licence.
Can I return the car in a different place than I received it?
Yes. You should indicate this when booking,
How can I cancel my reservation? Is there any penalty for canceling
Simply calling our telephone +34 971 89 09 43 or sending an e-mail to bookings@autoslagoon.com.
Cancellations without penalty must be made with a minimum of 96 hours respect to the start of rent which shall be considered at 08.00 am on the first day. Otherwise the following shall apply:
Between 96 and 72 h be paid 25% of the total agreed price.
Between 72 h and 48 h, 50% will be paid the agreed price.
Between 48 and 24 hours will be paid 75% of the total agreed price.
Less than 24 hours shall be paid 100% of the total agreed price.
Will I receive my car in the Airport?
Yes. You can pick up the car in front of the arrivals terminal, on the 3th floor of the airport parking.
Can you deliver/pick up the car to my Flat/hotel/Villa? Do I have to pay extra?
We can deliver you the vehicle to the address of your choice, as long as it is in the areas that we operate. Please indicate the full address of the pick-up/return correctly.
This service is free of charge.
Is the compulsory car insurance included in the fee?
Yes, the coverage of the compulsory Car insurance “CDW”and liability insurance to ensure damages against third parties are always included in the rental.
