General Terms & Conditions

Included in the price:


VAT and taxes included. 

2 hour period of grace from the time of collection.

Unlimited mileage.

Coverage against theft of vehicles

Personal Injury Assistance (PAI)

Full risk insurance with excess


The amount for the excess or deductible will vary depending on the category of the vehicle. In the case that the client does not wish to contract the collision damage waiver insurance (SCDW) to cancell the excess, he/she must leave a deposit to cover for possible damages not covered by the insurance. The amounts vary according to the car category:


Groups A, C, C1: €900

Groups D, D1, E, G: €1100

Groups H, J, K, L , P: €1500


This deposit will be charged on the clients credit card upon pickup. If the customer returns the vehicle in the same condition in which it was collected, we will proceed to return the deposit. Damages caused to the vehicle that are not covered by the insurance will be charged against the deposit.


In case of any accidents or damages to the vehicle, the customer is required to fill out an accident report and deliver it to our office. Also, if the vehicle is stolen, the customer is required to report to the police and submit the complaint in our office.


Any accidents or damages to the vehicle not notified shall be construed as negligence by the customer and this may incure to additional charges.


Autos Lagoon is not responsible for the fees charged by your bank upon the return of the deposit to your credit card.


The concerted third party insurance covers the renter and authorized drivers against liability


Not included in the price and considered extras:

The CDW insurance to cancell the excess:

Groups A,C,C1: €12/day

Groups D,D1,E,G: €15/day

Groups H,J,K,L,P: €17/day

The maximum rental period per contract is 30 days.

The CDW does not cover damages to tyres, wheels, glass, and mirrors.


For you complete tranquility, the SCDW insurance which covers damages to tyres, wheels, glass, and mirrors. This insurance acts as a complement for the SCDW PLUS  insurance:


Groups A,C,C1: €3/day

Groups D,D1,E,G: €5day

Groups H,J,K,L,P: €7/day

The maximum rental period per contract is 30 days.


Additional Drivers: €3 / day.


Insurance "Young driver" for drivers between 21-25 years old: €8/day


In these cases there is no possibility to cancel the Excess, and hiring is only allowed for groups A, C


Any accessory GPS, child seats, etc. Prices are available to the customer at the time of booking on our website.


Not covered by insurance:

It is the resposibility of the renter the following cases of loss or damage:


Loss or damage to keys

All costs caused due to wrong type of fuel being administered to the vehicle

Damages underbody of the vehicles

Towing Service (only when the client incurs in negligence that is not covered by insurance.)

Damage to clutch

Damage or loss of Antenna


Fuel Policy

At the booking  moment the customer can choose between the followings options :


  1-  Full-Full. Minimum deposit of 60€ dependig the model on vehicle


  2- Same level - Same level- Deposit credit card


  3- 25% Full - Return empty Paying 20€ minimum depending the model


Credit cards

VISA, MasterCard are accepted. Both the excess and the return of the excess deposit should always be done with credit cards.



24 hours, 365 days a year.


Traffic Fines

Rent a car Lagoon  SL charges an administrative fee of 25€ (VAT included) to the client when we receive a traffic ticket. Rent a car Lagooon is obliged by law to provide information of the rental to the authorities in case of a traffic fine.


This fee does not include the payment of the traffic fine; The customer must pay the authorities directly.


Abandonment of the vehicle

Clients abandoning vehicles elsewhere than the agreed in the lease shall be liable for costs incurred for breach of contract. Moreover, apart from the daily rental fee, a daily charge of 30€ (VAT included) penalty will apply.




Vehicles can not be taken abroad or between islands.

Customers will need to provide us with a local address (flat, apartment, villa, hotel, etc.)

The minimum driver age is 21 years, with a driving license with a length of more than 3 years

Drivers over 75 years old have the same conditions as young driver of 21 - 25 years.

If the renter/payer is not the primary driver, it is mandatory to acquire the SCDW Coverage


If the vehicle category reserved is not available at the time of collection, we will provide one upgrade at no additional cost.


The insurance does not cover, in any case, accidents or damages caused to the vehicle by driving under the influence of alcohol, drugs, medications or any other substance that reduces the driver′s ability, or when the driver is not one of the authorized drivers in the contract, or even so, if the damages occure due to breach of what is established in the contract or the basic traffic regulations.


The transport of goods or animals may be only with the express consent of Rent a car Lagoon SL. Non-observance of this regulation can be a special cleaning, provided the customer with up to €50


Standard or extreme cleaning

The rental price includes a standard cleaning of the vehicle, however, if the vehicle is returned extremely dirty, Rent a car Lagoon SL will be forced to charge €50 for special cleaning.


Cancellation policy

Cancellations without penalty must be made with a minimum of 96 hours respect to the start of rent which shall be considered at 08.00 am on the first day. Otherwise the following shall apply:

- Between 96 and 72 h be paid 25% of the total agreed price.

- Between 72 h and 48 h, 50% will be paid the agreed price.

- Between 48 and 24 hours will be paid 75% of the total agreed price.

- Less than 24 hours shall be paid 100% of the total agreed price.


Late return of the vehicle

If the vehicle is returned later than the date agreed in the lease, the insurance will be invalidated, and the customer will be responsible for payment of 30€ per day (VAT included). In addition to this payment, the customer will also be responsible for paying the daily rental rate.


Pick up & return

Delivery service at the airport is free for rental more 3 days  The customer will pay the parking fee at Palma airport at the time of collection. The amount of the ticket should not exceed € 5, and if it does the client can claim the amount exceeded except in deliveries between 22:00 to 8:00, when it can reach up to € 20. Rent a car Lagoon will pay the parking fee when the customer returns the vehicle at the termination of his contract.


In the delivery and collection car the customer may require  at the Company that examines the car conditions and delivering Report  signed by the interested parties